At Tanu Return Gifts, we strive to ensure that your orders are delivered safely and on time.
Order Processing
All orders are processed within 2-5 business days in case of available ready stock after payment confirmation.
Customized or personalized return gifts may require additional processing time period of 15-20 working days depending on the complexity and quantity of the order.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Timeline
Standard delivery within India: 3–7 business days after dispatch.
Delivery timelines may vary based on the destination, courier partner availability, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location, package weight, and order value.
Free shipping offers, if applicable, will be clearly mentioned on our website or promotional materials.
Order Tracking
Once your order is shipped, a tracking number and courier details will be shared via email or WhatsApp.
Customers can use the tracking information to monitor the shipment status and get the parcel delivered.
Delivery
Please ensure that the shipping address and contact information provided are accurate and complete and if the consignment found Return or lost due to insufficient details provided by the customer, Return or re-pickup charges will not be borne by the company.
Tanu Return Gifts is not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.
Damaged or Lost Shipments
If your package arrives damaged, please contact us within 24 hours of delivery and share clear photos of the damaged product and packaging.
In the event of a shipment being lost in transit, we will coordinate with the courier partner to investigate and provide an appropriate resolution.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including natural disasters, strikes, transportation disruptions, or peak seasonal demand.
Contact Us
For any shipping-related questions or concerns, please contact:
Tanu Return Gifts
Email: tanureturngifts2017@gmail.com
Phone/WhatsApp: 7305377149/9791980951
We appreciate your trust and look forward to serving you.